Broadband

1. What is Plusnet Premium?

It's our broadband product which is ideal for large families, regular homeworkers and those who regularly download large files or movies.

It was sold between 17^th February 2009 and 15^th April 2010 and it offers ADSL2+ speeds where available.

2. How much does Plusnet Premium cost?

Premium had an introductory price of 11.99 for the first three months.

After this, the price became 15.99 in low cost areas, or 19.99 in other areas.

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3. What's the usage allowance?

Plusnet Premium comes with an 80GB usage allowance. However you can customise your product by setting a maximum amount to spend on usage each month. See Question 5.

4. When is usage counted?

Usage is counted from 8am to Midnight.

5. What happens if I go over my monthly usage allowance?

An extra 5GB will be added to your allowance for the month. This costs £5 which will be added to your next bill.

To control how much you spend per month, use the Manage My Usage tool (found in My Account > Connection Settings).

You can use this to set a maximum monthly amount to spend on usage (ontop of your monthly subscription price).

1. Go to the Manage My Usage tool and enter the maximum amount you're willing to pay each month on usage (ontop of your subscription price).
2. E.g. let's say that you pay £15.99 for your broadband subscription each month. You've got the option of:
   
   • Not spending any more than £15.99 each month. So you'd enter a limit of £0
   • Setting a limit on what you're willing to spend on extra usage each month. Do this by entering an amount in multiples of £5 - e.g. £5, £10, £15, £20 etc. (Or if you're on an older product you should enter this in multiples of £2 - e.g. £2, £4, £6, £8 etc.). This will add extra usage at a cost of £5 per 5GB
3. If you decide that you need to change your maximum extra monthly spend from month to month, it's not a problem. If this happens you'd simply need to increase or decrease the amount you're willing to spend.

If your usage exceeds your spending limit, your speed will be rate limited to 256kb/s and all p2p, usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing day.

6. What's the referral value for Plusnet Premium?

You can see the referral value for this product by looking at our My Referrals Archive page.

7. What are the download speeds?

These are the speeds we aim for on Plusnet Premium.

• If you're not sure what the categories mean, see the key underneath the table
• These speeds are not guaranteed, and you may see lower if the network is busy. Similarly if the network is quiet these limits will be relaxed and speeds will be higher
• Before you report a problem, make sure you read our tips on How to get the best broadband speed

8. How is traffic prioritised?

*Gold Plated traffic (and some Gold Traffic) may be rate limited to prevent impact on interactive/Gold traffic at busy times. See Download Sites & servers to find out more about this.

To find out about how and why we manage traffic, see our Traffic Management Guide.