Broadband

1. What is Broadband PAYG?

It's our product for customers who want to enjoy high-priority traffic at all times of the day. It's very similar to Plusnet Pro.

Broadband PAYG was sold between 4^th April 2005 and 10^th April 2007.

Line speeds of Up to 20Mb are available (subject to traffic management and line capability).

2. How much does Broadband PAYG cost?

In addition to the standard product, there were special offers and cheaper variants of PAYG available. These are shown in the table below.

* 10GB Special offer accounts were upgraded to 15GB in June 2006.

3. What extra features were included?

• Unlimited Email Addresses
• Broadband Phone PAYG
• 250MB Webspace with CGI and MySQL support
• £1 .co.uk domain available
• Host up to 5 domains for free

Please note: These features were not available on Broadband PAYG Basic.

4. What's the usage allowance?

The included usage varies depending on However you can customise your product by setting a maximum amount to spend on usage each month. See Question 5 for more on this.

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5. What happens if I go over my included usage?

An extra 2GB will be added to your allowance for the month. This costs £1.80 which will be added to your next bill.

To control how much you spend per month, use the Manage My Usage tool (found in My Account > Connection Settings).

You can use this to set a maximum monthly amount to spend on usage (on top of your monthly subscription price).

1. Go to the Manage My Usage tool and enter the maximum amount you're willing to pay each month on usage (on top of your subscription price)
2. E.g. let's say that you pay £14.99 for your broadband subscription each month. You can either:
   
   • Not spend any more than £14.99 each month - enter a limit of £0
   • Enter the maximum you want to pay over 14.99 per month - this should be in multiples of £1.80 - e.g. £3.60, £5.40, £7.20, £9 etc
3. You can change your spending limit at any time

If your usage exceeds your spending limit, your speed will be rate limited to 256kb/s and all p2p, usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing day.

6. How much does extra usage cost?

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7. What's the referral value?

You can see the referral value for this product by looking at our My Referrals Archive page.

8. What are the download speeds?

These are the speeds we aim for on Broadband PAYG

• If you're not sure what the categories mean, see the key underneath the table
• These speeds are not guaranteed, and you may see lower if the network is busy. Similarly if the network is quiet these limits will be relaxed and speeds will be higher
• Before you report a problem, make sure you read our tips on How to get the best broadband speed

9. How is traffic prioritised?

Some Gold Traffic may be rate limited to prevent impact on other interactive/Gold traffic at busy times. See Download sites and servers to find out more about this.

To find out about how and why we manage traffic, see our Traffic Management Guide.